1 Overview

At DiGi Learnify, we provide digital products, software access, AI tools, OTT subscriptions, and online training programs. Due to the inherent nature of digital goods and instant electronic delivery, all purchases are subject to the terms outlined in this comprehensive policy.

2 No Return Policy (Digital Products)

All digital products, including but not limited to the following categories, are strictly non-returnable and non-exchangeable once successfully delivered or accessed:

• eBooks & Digital Guides
• PDF Notes & Comprehensive Study Materials
• Software & AI Tools Access Keys/Credentials
• OTT Subscriptions & Streaming Services
• Curated Digital Product Bundles
• Downloadable Files & Templates

3 Refund Policy

We maintain a strict no-refund policy across our catalog, except under specific circumstances where our system or team encounters verified discrepancies:

In such verified cases, you must formally contact our support team within 48 hours of purchase.

4 Non-Refundable Situations

Refunds will NOT be provided under any circumstances for the following scenarios:

• Change of mind after making the purchase.
• Lack of technical understanding or skill to use the product or service.
• Failure to read the product description, system requirements, or specifications prior to purchase.
• Incompatibility of the software/tool with your specific device, operating system, or hardware.
• Delay in usage or complete failure to use the product after purchase.
• Partial use, downloading, or full consumption of digital content.
• Violation of our terms of service or misuse of digital platforms.

5 Training Programs & Courses

• All live course registrations, webinar fees, or training masterclass payments are strictly non-refundable once access is granted.
• If a live session is missed by the participant, high-quality recording access (if provided) will be considered full and complete delivery of service.
• No refund or compensation will be issued for subjective dissatisfaction after attending or accessing the training curriculum.

6 Subscription-Based Services

For recurring or fixed-term subscription plans (such as OTT accounts, software tools, etc.):

• No partial or full refunds will be issued for partially used subscription periods.
• Users hold sole responsibility for canceling automated renewals (if applicable) prior to the next billing cycle.
• Once an account or subscription key is activated, it cannot be canceled or refunded midway.

7 Refund Processing

If a refund request is thoroughly verified and approved by DiGi Learnify:

• The refund will be processed from our end within 5–7 business days.
• The sanctioned amount will be credited directly back to the original payment method used during checkout.
• Actual credit time may vary depending on the processing timelines of your specific bank, UPI provider, or card issuer.

8 Cancellation Policy

Orders and digital license fulfillments cannot be canceled once the product/service is delivered electronically or user portal access credentials have been dispatched.

9 Contact for Refund Requests

To raise a formal refund request (if meeting the eligibility criteria), please reach out to us with clear details:

• Your unique Order ID
• Valid Payment Proof / Receipt screenshot
• Detailed description of the technical issue faced

10 Policy Acceptance

By browsing, initiating transactions, or purchasing digital assets from DiGi Learnify, you formally acknowledge that you have read, understood, and agreed to this Refund & Returns Policy, accepting the non-refundable nature of digital products.

DiGi Learnify reserves the absolute right to update, amend, or modify this policy at any time without prior individual notice.